Connaught Compliance - Advice Lines & Call Centres
24/7 support and access to expert advice and help
Connaught specialises in running advice lines on behalf of a wide variety of clients. These advice lines deploy the latest call centre technology for efficient and cost effective call handing. Staff are of a high calibre with the appropriate technical training to give expert advice, to you and your clients. Some examples of the centres we run:-
Responseline is an information and advice service that can help on a wide range of health & safety and related issues - available either as a stand-alone service or as part of a wider risk management solution.
In addition to the telephone helpline, you can call upon a range of technical guidance notes and web-based information, and our professionals can interpret legal requirements, providing expert advice on how to comply.
Reportline is a simple, versatile and cost effective telephone and web based solution that major multi-site clients use for reporting and managing incidents and accidents in the workplace. The Department of Work and Pensions has recognised Reportline as a suitable replacement for the on-site accident book.
Reportline provides a defence against legal compensation claims, showing a professional approach to reducing risk in the workplace, and delivers potential cost savings by replacing the accident books and improving the administration of accident and information reporting.
Connaught work in partnership with the HSE to provide the following services:
Infoline: the health and safety information centre, providing information to enquiries from businesses and the public.
Incident Contact Centre: receives and processes all RIDDOR reportable accidents in the UK.
Connaught holds the CCA Global Standard by the Customer Contact Association in 2009.